Question 1

I know very little about my camera, are your courses suitable for a beginner?

Accepted Answer

Absolutely, if you have little or no prior camera knowledge then you will love the beginners photography workshop (javascript:void(0))as we will explain the camera features to you and guide you on how and when to use them for best results. For those who already know the basics we recommend the advanced workshop (Beyond the Basics)(javascript:void(0)).  We also offer private One-to-One tuition (https://www.photogenius.com.au/one-to-one-photography-tuition-bne)for individuals and small businesses.

Question 2

Which course is right for me?

Accepted Answer

If you are a complete novice or are unfamiliar with your camera then the Beginners photography workshop (javascript:void(0))is our most popular course and includes a morning of essential camera theory followed by an afternoon of practical photo taking around the Southbank Parklands in Brisbane.  
Our Beyond the basics workshop (javascript:void(0))is for anyone who has either attended our beginners workshop (javascript:void(0))or already has a good understanding of the basics of exposure. Finally we also offer One-to-One private tuition (javascript:void(0))at South bank (Brisbane), your home, place of business or a location of your choosing.

Question 3

Is my camera suitable?

Accepted Answer

Our courses are designed for users of DSLR (digital slr) cameras and ‘Mirrorless cameras’ (sometimes called ‘micro four thirds’ or ‘hybrid’ cameras). If your camera allows the lens to be removed then your camera is also suitable. If you have a ‘bridge camera’ then you are also very welcome to join us on any of the courses but we recommend that you contact us first as there may well be some topics covered that will not apply to your camera type.
 
If you are still unsure if your camera is suitable please do not hesitate to email or call us anytime.

Loan cameras (javascript:void(0))(Nikon and Canon) available upon request.

Sorry but our courses or workshops are not suitable for compact digital cameras. or cameras that do not have manual functionality.

Question 4

How do I book into a course?

Accepted Answer

Booking a place on a Photo Genius course or workshop couldn’t be easier. Simply visit the 'Course dates' page to see all our courses listed in date order - click on the book button to be taken to the bookings page where you can add to cart and book online. 
 
Payment can then be made via credit card with transactions handled via PayPal which protects your financial information with industry-leading security and fraud prevention systems. Once your payment is complete, you will be emailed a receipt for this transaction and we will also be in touch via email or phone to confirm the booking. You DO NOT have to be have a PayPal account to make payment.

Question 5

Tell me more about the tutors.

Accepted Answer

For more details on Photo Genius tutors please visit the about page.(javascript:void(0))

Question 6

How many people do you have in a group course or workshop.

Accepted Answer

We limit the number of participants so everyone receives plenty of help and assistance from the tutor and the opportunity to ask those all important questions.  
 
A sold out photography course or workshop has just SIX participants.
 
The iPhone / smartphone photography course can have up to EIGHT participants.

Question 7

Can I purchase a gift voucher?

Accepted Answer

Yes, we offer gift vouchers that start from juat $75 and are redemable against any of our courses or workshops (including private One-to-One tuition).
 
Visit the gift voucher page (javascript:void(0))for more details and to purchase online.

Question 8

I have been given a gift voucher, how do I book a course?

Accepted Answer

Visit the MyVoucher page (https://www.photogenius.com.au/myvoucher)for details on how to book using a gift voucher.

Question 9

What should I bring with me to the course?

Accepted Answer

Your camera with a fully charged battery + spare battery (if you have one), lenses, memory card plus your camera manual is also sometimes handy for quick reference (not essential so don't worry of you cannot find it).
 
For practical courses and workshops please also bring a tripod, if you do not have one just let us know in advance and we will provide one for you (this is a free service, we do not charge for loan tripods)(javascript:void(0)).

We also have Canon and Nikon DSLR c(javascript:void(0))ameras available to use if you wish.

Question 10

Do you offer help with Lightroom or Photoshop?

Accepted Answer

We can provide tuition and help with Lightroom and all your editing requirements on a One-to-One(javascript:void(0)) basis.
 
At present we do not offer Photoshop tuition or group courses.

Question 11

What if I have to cancel my course?

Accepted Answer

If you have to cancel then we will be happy to offer a place on another course providing we are given at least 6 days notice.
 
Sorry but we are unable to offer refunds or re-bookings on cancellations made within 6 days of the course date or for no-shows.

Question 12

What if it rains on the day of the course?

Accepted Answer

Despite living in the ‘sunshine state’ it does of course sometimes rain. If a practical course or workshop has to be cancelled due to bad weather then participants may choose to attend another course/workshop at a later date as listed on our website. 
 
Sorry but we are unable to offer refunds on courses re-scheduled due to bad weather.

Question 13

I have made a booking but not received any confirmation or details.

Accepted Answer

Once you have made a booking we will email you confirmatiom plus details including where to go, what to bring and parking recommendations. This usually takes 24 hours but may take longer if your booking was made on a weekend or bank holidays.  
 
If you did not receive an email please check your junk folder as some email accounts (such as Hotmail) can sometimes mistake our emails for junk.
 
Please contact us (javascript:void(0))prior to the course date if you have still not received any correspondence so we can resend.

Question 14

What are your booking terms and conditions?

Accepted Answer

For our full terms and conditions please visit our t&c page using the following link > Terms and conditions.(javascript:void(0))

Question 15

I have another question not listed here....

Accepted Answer

If you have any questions or concerns please email or call (javascript:void(0))anytime so we can assist you.

FAQ